CONTACT Rootstead

support@therootstead.com

How Can We Help?

At Liberty Hearth, we are committed to helping you and your family stay prepared. Whether you have a question about The Home Fortress Guide, your current order, or anything else, our support team is here to help. For the fastest response, please include your Order Number (e.g., #1001) in your message.

1. Email Support (Preferred)

For order inquiries, shipping updates, returns, or general questions, reach out to our support team:

• Email: support@therootstead.com

• Response Time: We typically respond within 12–24 hours, Monday through Friday.

2. Order Tracking

Once your order ships, you will receive an automated email with your tracking number and a direct link to track your package in real time. Please allow 1–2 business days after your shipping confirmation for tracking information to activate. If you have not received a tracking email within 3 business days of your order, please contact us at support@thelibertyhearth.com.

3. Returns & Refunds

We stand behind Ultimate Off Grid Living with a 60-day money-back guarantee. If you are not completely satisfied, contact us at support@therootstead.com within 60 days of your purchase for a full refund. No questions asked. Please do not return your order without contacting us first — we will provide the correct return address if needed.

4. Frequently Asked Questions

Before reaching out, you may find your answer on our FAQ page, covering topics like:

• What's inside Ultimate Off-Grid Living 

• Shipping timelines and tracking

• Our 60-Day Money-Back Guarantee

5. Business Address

Note: This is our administrative address only. For returns, please contact support@thelibertyhearth.com first to receive the correct fulfillment address before sending anything back.

Last updated: March 2026  |  Rootstead |  therootstead.com